Privacy Policy

At ZAYNAQ, we respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from zaynaq.pk.

Information We Collect

When you visit the site, we automatically collect certain information about your device, including your web browser, IP address, and time zone. Additionally, when you make a purchase or attempt to make a purchase, we collect:

  • Name and Contact Information: Email address and phone number.
  • Shipping Information: Delivery address.
  • Payment Details: We do not store credit card info; all payments are processed securely via our payment gateways (e.g., Bank Transfer, COD, or JazzCash/EasyPaisa).

How We Use Your Information

We use the Order Information generally to fulfill any orders placed through the Site (including arranging for shipping and providing you with invoices). Additionally, we use this information to:

  • Communicate with you (via Email or WhatsApp).
  • Screen our orders for potential risk or fraud.
  • Provide you with information or advertising relating to our products (only with your consent).

Sharing Your Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

  • Shopify: To power our online store.
  • Courier Services: We share your name, address, and phone number with our delivery partners (e.g., TCS, Leopards, or local riders) to deliver your parcel.
  • Meta/Facebook: We use Meta Pixels to understand how visitors interact with our store to improve our advertising.

Your Rights

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at care@zaynaq.pk.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.